Frequently asked questions


Hero Translate is a provider of professional translation, transcription and proofreading services. We have been offering human-made services to our 10,000+ customers for several years.

We can translate any file format. For most file formats you can calculate the price yourself by going to the "Order Now" section and uploading the file.

Translating handwritten documents is more challenging than usual translations because they usually involve very difficult-to-read writings. But for a quote, you can contact us, and one of our translators will be pleased to help you translate your document.

No, we also work with individuals. Honestly, it doesn’t make any difference to us. We will always provide the best service you can hope to receive!

No, but you can pass all the information you want to the translator through him. The manager is in charge of solving all your problems/doubts while at the same time he/she is constantly overseeing the translator(s) job. We notice that this is the best way of working because the translators can focus only on what they are good at: translating.

Yes, of course. If you need that we deliver a translation sooner than the date shown on the Instant Quote page, please get in touch with us. We will group more translators working on your document for a little premium, cutting the delivery date exponentially.

Probably the one you have in mind! We can translate in more than 100 languages, so we are confident that we can translate the language you need. But to be sure, you can check yourself on our Instant Quote page here by scrolling the source/target languages and searching for the language you need to translate.

You can pay for our services with PayPal or Credit Card.

Security and Privacy

Hero Translate has a strict customer confidentiality policy. Your files are private and protected from unauthorized access. All of our professionals have signed strict confidentiality agreements.

We never store credit card information - we simply pass it securely to integrated processing platforms (Stripe or PayPal). Hero Translate maintains a PCI certification for payment processing.

Visit our dedicated Security & Privacy page for more information. For additional details on our security and privacy programs, contact us.